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Harriet Botanicals
Call Us +254 208 408 888
Email Us info@harrietsbotanicals.co.ke

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

NAIROBI CBD

IBEA 1919 Building, 1st Floor
Shop Number 109, Moi Avenue.
Call: +254 208408888
Text: 0794 296 279

KERICHO

Green Square Mall,
Kisumu – Busia Road
Ground Floor
Call: 0745 777 611

KISUMU

West End Mall,
Call / WhatsApp:
0708 808 441

MOMBASA

Burhani Tower,
Abdel Nasser Road,
Shop M6 Mezzanine Floor
Call: 0707 020 453

KAREN

The Waterfront Mall
1st Floor,
Natural Market
Call: 0714 184 680

NAKURU

Jeniffer Riria Hub along Kipchoge Keino Avenue/ Tom Mboya Street
Ground floor,
Shop number 017, behind Mogo Shop
Call: 020 840 8888

KISII

Jeliza Business Center,
Opposite Kisii Parish,
(shop number u3)
Call: 0706 114 381

MERU TOWN

Greenwood City Mall,
1st Floor,
Shop F34
Call: 0723 341 168

WESTLANDS

Sarit Center, Lower Ground Floor,
Opposite Post Office Entrance, next to Equity Bank Cash Point.
Call: +254 208408888
Phone: 0794 296 279

ELDORET

Zion Mall
Basement, Wing C,
Shop Number 2
Call: 0742 815 974

KITENGELA

Enchipai Business Center,
Ground Floor Shop no. 8,
Opposite Hotel Nomad,
Call: 0705 145 102

NAIVASHA

Jonka/Kaniu Building near
Cosmopolitan SACCO,
Call: 0721 265 007

EASTLEIGH SHOP

Business Bay Square(BBS)
Mall, Line Shop 10
Call: 020 8408888
Text: 0794 296 279

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